Our Store Policies

At A W Silver Designs, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!


Privacy Policy

We may hold your email address in our records for internal promotions. Our site may include third party advertising or links to other websites - we do not provide any personally identifiable customer information to these advertisers or websites.
We use your personal information for the following purposes:
*To deliver goods to you that you have ordered directly from us*
*To deliver electronic services, such as newsletters, that you request*
*To help us create and publish content most relevant to you*
*To alert you to amendments, corrections, special offers, updated information and other new services from A W Silver Designs*
*To allow you access to limited-entry areas of our site as appropriate*


Terms and Conditions

When you place an order with AW Silver Designs we will send you an email confirmation. Your order represents an offer to us to purchase a product which is accepted by us when we send a despatch confirmation to you by email.
We will always endeavour to despatch items on the day following purchase.
As we process your order we will inform you by email if any item you have ordered is unavailable or if there will be any delays in despatch.


Shipping and Delivery

Free UK delivery is by Hermes Tracked & is fully insured - please note this service requires a signature. Delivery is usually within 2-5 days.

International Delivery - we despatch to most countries, apart from those where jewellery is not accepted by mail (eg Australia).
Royal Mail International Standard - Europe 3-7 days, Rest of the World 5-10 days


Returns and Refunds

Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in it's original condition within 14 days of the date you received the item and we will issue a refund for the price you paid for the item.